Codewyse — custom web, mobile, AI & ML and CRM development

Return & Refund Policy

Effective Date: June 19, 2026

Last Updated: June 19, 2026

At CodeWyse, we want every client to be satisfied with our work. Because we provide custom software development and professional services (rather than physical or off-the-shelf products), this policy explains when payments are refundable, the applicable timeframes, and how to request a refund.

1. Nature of Our Services

Codewyse delivers bespoke web, mobile, AI & ML, SaaS, MVP and CRM development services. Work is typically scoped, quoted, and delivered in agreed milestones or phases. Refund eligibility depends on the stage of the project at the time a request is made.

2. Refund Eligibility

  • Before work begins: If you have made a payment or deposit and no work, planning, or resource allocation has yet started, you may request a full refund within 7 days of payment.
  • After work has begun: Once discovery, design, development, or any other work has commenced, payments and deposits for work already performed are non-refundable. Any unused, pre-paid amount not yet allocated to delivered work may be refunded on a pro-rata basis at our discretion.
  • Completed milestones: Payments tied to milestones that have been delivered and accepted are non-refundable.
  • Subscriptions / retainers: Recurring service or maintenance fees may be cancelled for future billing cycles but are non-refundable for the current cycle once it has started.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Third-party costs incurred on your behalf (e.g. licenses, hosting, domains, paid APIs).
  • Work that has been delivered, reviewed, and accepted.
  • Custom work cancelled by the client after development has started.

4. How to Request a Refund

To request a refund, email us at info@codewyse.io with your order/invoice reference, the project name, and the reason for your request. We will review eligible requests and respond within 5–7 business days.

5. Processing of Refunds

Approved refunds are issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take 7–14 business days for the refunded amount to appear in your account.

6. Disputes & Chargebacks

We encourage you to contact us first so we can resolve any concern directly. Raising a chargeback before contacting us may delay resolution. We are committed to fair, good-faith outcomes for every client.

7. Contact Us

For any questions about this Return & Refund Policy, contact us at: